Welcome to the CSB System Upgrade informational hub.
On this page you will find useful information about the changes to our core system from March 3, 2021 to March 8, 2021.

Instructions

Bill Pay

Bill Pay will function the same with more enhancements. You will be required to re-enter your bill payees and set up your payments. Any bill that is set to pay after March 3, 2021 will need to be set up again after the system upgrade.
[Step 1] Record your current Payees and Bills so that you can reset these transactions up after the system upgrade. These will not carry over into the new system. You should also download any reporting you may need for tax purposes.

[Step 2] After the system has upgraded on March 8th, navigate to the "Payments" page (formerly known as Bill Pay) and click the Enroll button. After the request processes, you will see a success screen and a prompt to "Add a payee".

*If you have ACH payments set up outside of our system, no action is needed. Those payments will continue to be debited from your account.

*Attention Business Customers: You may not need to record your current payees. There will be an easy way to import your payees from your accounting software into our new bill pay system after March 8th.

  1. Log into online banking
  2. Click the Payments button
  3. Select "Payees"
  4. From the drop down menu, select "Import Payees"
  5. Click "Import from CSV File"

ATTENTION Quickbooks, Quicken and Mint users - action is needed. click here for conversion instructions.

Online Banking

You are going to see some great enhancements after March 8th to Online Banking.
  • Personalized Dashboard
  • View account balances and activity
  • Complete transfers, including scheduled and recurring transfers
  • Manage debit cards
  • Pay bills and payees
  • Facial ID security
  • Live Chat
[Step 1] 1On or after March 8th, when logging in for the first time, use your current username and the last four digits of your social security number as your temporary password. Businesses should use the last four digits of their EIN or TIN.

Visit the official CSB website: https://www.csbiowa.com

Login: https://secure.csbiowa.com/login

Forgot Password: https://secure.csbiowa.com/forgot

First Time Digital User Enrollment: https://secure.csbiowa.com/enroll

[Step 2] You will then be prompted to change your password and re-activate.

Note: We will no longer use security questions to verify users. We will migrate to a more secure 2 factor verification where users will be sent a verification code via txt message or email.

1 If you've previously logged in on our Mobile Banking App and changed your password you do not need to login to online banking to change your password.

E-statements

Your e-statements will now be available in online banking and sent via email. The best part about your new e-statements is that they now will look like your online banking transactions. No more trying to sift through all of the transactions. They are simple and easy to read!

Online Banking Statements

Online statements and check images prior to the upgrade will be available after the system upgrade. If you need to access your prior year statements during the system upgrade, we recommend that you download them before March 3rd.
[Step 1] Download and save account statements before the system upgrade or ask a CSB representative to print those for you.

[Step 2] Check your account after the upgrade for your new online statements.

Mobile Banking and App

Our NEW Mobile Banking platform will now look just like Online Banking. PLUS, you now have the option to view your check images right from your phone! Did we mention it has Facial ID Security? Search for "csb iowa" in your app store after March 8th. Make sure you use a space.


Please note you will be required to download our new mobile app on March 8th from the apple store or google play.
[Step 1] 1On or after March 8th, when logging in for the first time, use your current username and the last four digits of your social security number as your temporary password. Businesses should use the last four digits of their EIN or TIN.

[Step 2] You will then be prompted to change your password and re-activate.

1 If you've previously logged in on our Online Banking and changed your password you do not need to login to Mobile Banking to change your password.

System Upgrade Schedule
All Bank Offices
Open

Help Desk
Available

Online Banking
Available

Online Banking Scheduled Transfers
Available

Mobile Banking/Mobile Deposit Check Deposit
Available

Bill Pay
Not Available

Wire Transfers
Available

Loan Applications
Available

ATM's/ITM's
Available

Debit Card Purchases
Available

Credit Card Purchases
Available

MoneyLine (Telephone Banking)
Available
All Bank Offices
Open

Help Desk
Available

Online Banking
Available Until 4pm

Online Banking Scheduled Transfers
Available Until 4pm

Mobile Banking/Mobile Deposit Check Deposit
Available Until 4pm

Bill Pay
Not Available

Wire Transfers
Available

Loan Applications
Available

ATM's/ITM's
Available

Debit Card Purchases
Available

Credit Card Purchases
Available

MoneyLine (Telephone Banking)
Available
All Bank Offices
Open

Help Desk
Available

Online Banking
Not Available

Online Banking Scheduled Transfers
Not Available

Mobile Banking/Mobile Deposit Check Deposit
Not Available

Bill Pay
Not Available

Wire Transfers
Available

Loan Applications
Available

ATM's/ITM's
Available

Debit Card Purchases
Available

Credit Card Purchases
Available

MoneyLine (Telephone Banking)
Not Available
All Bank Offices
Not Open

Help Desk
Not Available

Online Banking
Not Available

Online Banking Scheduled Transfers
Not Available

Mobile Banking/Mobile Deposit Check Deposit
Not Available

Bill Pay
Not Available

Wire Transfers
Not Available

Loan Applications
Not Available

ATM's/ITM's
Available

Debit Card Purchases
Available

Credit Card Purchases
Available

MoneyLine (Telephone Banking)
Not Available
All Bank Offices
Not Open

Help Desk
Not Available

Online Banking
Not Available

Online Banking Scheduled Transfers
Not Available

Mobile Banking/Mobile Deposit Check Deposit
Not Available

Bill Pay
Not Available

Wire Transfers
Not Available

Loan Applications
Not Available

ATM's/ITM's
Available

Debit Card Purchases
Available

Credit Card Purchases
Available

MoneyLine (Telephone Banking)
Not Available
All Bank Offices
Open

Help Desk
Available

Online Banking
Available

Online Banking Scheduled Transfers
Available

Mobile Banking/Mobile Deposit Check Deposit
Available

Bill Pay
Available

Wire Transfers
Available

Loan Applications
Available

ATM's/ITM's
Available

Debit Card Purchases
Available

Credit Card Purchases
Available

MoneyLine (Telephone Banking)
Available

FAQ

During our system upgrade

After our system upgrade

Information about Hot Card Center, Fraud Center, and debit card activation

Does everything make sense?

Great! Thank you for being a valued customer of CSB.

No problem, we understand! Please contact us at 800.828.2318 or info@csbiowa.com and a CSB representative will assist you. You can also use the live chat on the bottom right.